Do I need to be home for container delivery?

What the driver does when he pulls up and nobody is outside

A loaded truck does not just roll up and start unstrapping. The driver stops, gets out, and walks the approach: the width at the gate, the ground underfoot, anything overhead, and whether there is a straight run to the marked spot. That walk happens whether you are standing there watching or you are at work forty minutes away.

If everything the driver finds matches what was agreed on the phone, a marked spot and a clear path are usually enough for the drop to happen on schedule with nobody home. If something does not match, that is where the phone call comes in.

The rule underneath it: reachable beats present

We would rather have your cell number and a clear plan than have you standing in the driveway with no plan at all. That is the actual rule. We stay in touch as the drop gets close, specifically so the day does not depend on you being physically present the whole time. What it does depend on is you picking up when that call comes.

• A marked drop spot, staked or flagged, so there is nothing to guess at
• A clear path from the road to the spot, no vehicles or gear in the way
• A working phone number the driver can reach if the plan needs to change
• Someone on site, even if it is not you, who knows where the box should sit

The one decision that genuinely needs a person there: door direction

Almost everything about a drop can be arranged ahead of time, except one thing worth getting right in person if you can: which way the container's doors face. Standard containers only open on one end, and turning a delivered box around means booking another truck and another trip. If you cannot be there, tell us the door direction clearly when you book, and mark it on the ground so the driver is not guessing.

If your plans change on delivery day

Call or text us as soon as you know. A short delay, a different point of contact, or a request to leave the box near the road instead of finishing the full drive are all things we can usually work around, but only if we hear about it before the truck is already loaded and rolling.